We offer free ground shipping to customers within Canada with purchases of regular price items with an order value over $150. While Canada Post is on strike, we will be using Accelerated Local Delivery service, Shippie or UPS to deliver packges, depending on location.
If you do not see a Free Shipping option in checkout, it is most likely because you have a sale/discounted/final sale item in your basket.
Please note: Free Shipping orders do not include insurance for stolen or missing packages.
We use two different types of promo codes, each with different return policies!
Flash Promo Codes: Any code used to purchase regular price products at a discount for a limited time. Any regular priced items purchased with a flash promo code (20% off or under) are elidible for refund or exchange within 14 days of recieving the item.
Sale Promo Codes: Any code used to purchase sale/discount price items for an additional discount. Any sale/discount items purchased are final sale and are not eligible for any refunds or exchanges.
Price adjustments will not be honoured for any online orders palced before a promo code or sale announcement date.
Canada Post and UPS typically experience shipping delays during high volume shopping periods. If you receive a tracking number with an estimated shipping date and it is delayed, please email us right away so we can look into it for you.
Since we cannot control or guarantee delivery times, we cannot cancel, replace or refund any orders as a result of any shipping delays until we have resolved the reason for the delay with the chosen courier service.
For USA based orders shipped through UPS, delays may come at the discretion of U.S. Customs and Border Protection. These delays are beyond our control, please contact UPS or U.S. Customs directly to find out the status of your order.
For a package to be deemed lost or damaged, an investigation must be initiated with the courier company after the estimated date of delivery to determine the status of the package. Please email us right away so we can to get this process started.
By choosing Shipping + Insurance at checkout, you are entitled to a full refund or replacement order if your package was: not delivered, lost in transit or delivered to the wrong address. The courier company must confirm these details in writing before any refunds or replacements can be issued.
By choosing either the Free Shipping or Regular Parcel options, you are entitled to a full refund or replacement order only if the package was lost in transit or delivered to a different delivery address listed on your order.
Customers assume full responsibility for the package after A) the courier service confirms the package was either delivered successfully to the correct address listed on the customer's order or B) the package was picked up (and signed for) by the customer at a Canada Post office location.
Over the Rainbow is not responsible for processing refunds, exchanges or gift cards on any items damaged, lost or stolen at the delivery address listed on your order, including damage, loss or theft from a home mailbox, front porch, concierge desk, community mailbox/lockbox, Canada Post post office location or any other designated drop-off / pick-up area.
It is the responsibility of the purchaser to pay any USA duties and taxes associated with the package upon delivery. Depending on your shipping region, orders valued above $800 USD may be free of duties and taxes at the discretion of U.S Customs. All orders are declared at their full purchase value and cannot be valued higher or labelled as gifts or samples.
We do not price match or offer additional discounts on any items found at a lower retail price at other retail or online stores.
Please see our Returns Center for more information on Returns and Exchanges!
Over The Rainbow is excited to partner with Shippie to provide our customers with Accelerated Local Delivery within the GTA. With Shippie, customers can choose Same Day or Next Day delivery (depending on regional availability).
Please Note: Orders requesting Same Day delivery must be made before 11:00 AM.
Currently, we offer Shippie to the following areas:
Applies to all orders with delivery addresses within Canada and the United States.
We can only ship to a P.O. Box if it is your billing address or a Paypal confirmed shipping address.
Estimated delivery times vary by region and the processing time needed by U.S. Customs and Border Protection.
| Shipping Types | Estimated Arrival Times |
Regular Parcel | Local: 1 - 3 days |
Xpresspost | Local: Next day |
Priority | Local: Next day |
DISCLAIMER: Delivery standards are for items sent between most major urban centres and are estimates only. Actual delivery times depend on origin, destination, weather conditions and other factors.
PLEASE NOTE: While the Canada Post strike has concluded, Over The Rainbow will not be shipping with Canada Post until 2025 to avoid unnecessary delays for our customers.
Free Shipping via Canada Post is available for all regular priced orders valued over $150 for customers within Canada.
Shipping rates are calculated by region and are listed at checkout. Applicable taxes will also be charged based on the prvince listed on your billing address.
All orders with Canadian delivery addresses are sent with Canada Post, unless otherwise specified.
We can only ship to a P.O. Box if it is your billing address or a PayPal confirmed shipping address.
We do not safe drop any packages in order to safeguard shipment from possible theft. If you are not present to accept the package, it will be safely delivered to the nearest post office.
Once an order is placed, you will receive an automatic email confirming your order has been received.
Before we can process or ship any orders, our online team needs to A) confirm all items on your order you are in-stock and B) verify your payment information.
We only ship orders verified by Signifyd; any unapproved orders will not be shipped. Please email us regarding any payment processing issues.
If everything is confirmed you will receive a follow-up email with shipping/delivery + tracking details.
We accept VISA, Mastercard, Debit, AMEX and Paypal Express Checkout.
Please note that all credit cards are processed through JP Morgan Chase. This will lead you to an external window and will redirect you once your payment is processed.
You may also pay using an Over The Rainbow Online Gift Card.
While we aim to provide the most comfrotable shopping experience, sometimes someone gets to the last item first.
If your order is CANCELLED, the item was out of stock during the time of processing. Your payment hold will be released back onto your original form of payment in 3 - 5 business days.
If your order is EDITED, we may be missing a single item in your order and have reached out to you to see if we can find a replacement before shipping out your order.